If your invoice is rejected or more information is requested, you may need to resubmit.
When resubmission is needed
You’ll receive an email when the company:
- Rejects your invoice — with a reason explaining the issue
- Requests info — asking for clarification or additional details
The email includes a link to resubmit with your original information pre-filled.
How to resubmit
- Click the resubmission link in your email
- Review the rejection reason or question
- Update the necessary fields
- Upload a corrected invoice document if needed
- Submit the resubmission
Your resubmission is linked to the original invoice, creating a clear audit trail.
Common reasons for rejection
| Reason | How to fix |
|---|---|
| Missing invoice number | Add your invoice reference number |
| Amount doesn’t match | Verify the total on your document |
| Illegible document | Upload a clearer scan or photo |
| Wrong file type | Convert to PDF or supported image format |
| Duplicate submission | Check if you already submitted this invoice |
Tips for successful resubmission
- Read the rejection reason carefully
- Address all issues mentioned
- Double-check your information before submitting
- Use PDF format when possible for best quality
If you’re unsure why your invoice was rejected, contact the company directly using the email address they’ve provided.